AI-driven solutions and systems thinker with 7+ years of experience across software engineering, DevOps, application support, QA, and business analytics in telecom, utilities, SaaS, and enterprise environments. Strong foundation in system design, workflow automation, SQL, UNIX/Linux, and data analysis, with a proven ability to break down complex business and technical problems into structured, actionable solutions.
Currently transitioning into AI Solutions Architecture, with formal training in AI fundamentals, Generative AI concepts, and applied data analysis, and hands-on experience validating outputs, improving workflows, and supporting production systems. Known for learning fast, adapting to new tools (including AI-assisted workflows), and taking ownership of real systems, not just code.
Awaiting Input...
The Lab
// AI Solution Architectures & Experiments
Roots
// Career Timeline & Experience
Business Insights Analyst
TaskUs
May 2024 – Present
- Designed data-driven decision systems supporting merchant growth strategies.
- Decomposed ambiguous business questions using SQL on internal ETL pipelines.
- Validated data logic and assumptions to ensure "Human-in-the-Loop" accuracy.
- Bridged the gap between technical data analysis and strategic business execution.
Technical & Business Operations Analyst
Amdocs
December 2022 – December 2023
- Maintained large-scale telecom architectures (CRM, Billing, Order Mgmt).
- Monitored batch workflows to identify failure points and optimize reliability.
- Translated complex system incidents into actionable resolution steps.
DevOps Engineer
Accenture
May 2021 – July 2022
- Application Consultant for North American Utilities (CRS, Billprint, EDI).
- Resolved automation job errors using UNIX Shell Scripting and Oracle SQL.
- Conducted backend maintenance and enhancement for production stability.
Quality Assurance Specialist
Multisys Technologies
October 2020 – April 2021
- Conducted QA audits for Android/iOS apps to ensure manufacturing reliability.
- Defined expected ranges and implemented corrective measures for deviations.
Health Advocate
Care Coach
January 2020 – October 2020
"My first exposure to Avatar-based Interfaces. I operated a digital avatar to deliver health coaching—an early lesson in Human-Computer Interaction (HCI)."
Oracle PeopleSoft Developer
Accenture
March 2018 – December 2019
- Configured PeopleSoft HCM applications for State Dept of Transportation.
- Designed business process requirements using Oracle SQL Developer.